[CRM] Customer Relationship Management.

Introducing our contact management system

What is Contact?

Our contact management system was designed and built as an in house system that looks after our business needs such as easy access to customer information.
Primarily it was designed for our use only; but after feedback from customers who have seen this system we have decided to market it as a cheap CRMS System that can fit into any business model.

Benefits

• Document linking to customers and suppliers i.e. emails, word documents, images or video.
• A full multi user support system that keeps track of incoming support calls and forces user responsibility.
• Contract Management system to keep track of all current running contracts with ‘from and too’ dates.
• A fully managed sales system to keep track of sales call progress and next contact date information.
• A global diary system with reminder functionality.
• Cash flow forecasting and trend management.
• A recruitment section where all CV's from potential employees can be stored.
• Job management to keep track of all jobs in progress and who is currently working on them.
• A full reporting facility

Screen Shots

Technology

Our CRM System started its development cycle back in 1996. From there it has grown and developed into the fully functional business administration software that it is today. Numerous companies who have used it over the years have poured input into this system to make it air tight as far as managing the day to day tasks a small to medium size company needs.

Developed in Pascal to be used on windows systems only; it has seen many stages of development over the years. It is primarily a Client Server System where the database and application files sit on a server system and as many clients as you want can access it through the network. This leads to an easy backup procedure because all the files are stored in just one location.

Unfortunately we will not be developing this product to work on the Apple Macintosh as to date none of our customers have requested this and the fact that the system has grown so big it would take a long time to write the conversion to Mac. So if your office uses Apple Mac's only then as sorry as I am to say this; this is not the system for you.

Testimonials

MIWS Limited - CRM
We have been using this system since 2003 and it now the very life blood of our company. We use it primarily for dealing with our call logs and sales calls. It tracks our sales right from initial contact to finalisation allowing us to attach any documents we like to the sales log. We have nothing but praise for what Image Red have created here and although we did request a few tweaks in the early days it has everything you need for sales call tracking and Cash flow forecasting.
Well done Image Red.

Konrad Mclean
Creative Services Director - MIWS

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CJ Services - CRM
We love this system; it has made our life so much easier since we converted to using this system several years ago. We especially love the support call logging system and the contract management system as these sections alone have saved us massive amounts of time that we no longer spend bogged down in administration. The support section allows you to log a call as soon as it comes in and provides the customer with an instant ticket number so the call can be tracked. The call is then placed onto a waiting queue where one of our support engineers then picks up the call. The queue has an excellent feature the monitors the calls for the administrators to make sure that no call ever goes over 1 hour before it is answered, it has a great nagging procedure for all support engineers if a call goes over 1 hour making sure that our support service to our customers is first rate. We are often praised for our customer support and this is all down to Image Red and their Contact system.

The contract tracking system has also saved us a lot of time as it tracks and makes sure that every contract we have is paid and up to date or it warns us instantly. Again this has saved our accounts department lots of time as the system takes care of all aspects contract management right down to estimating future contract values to create a cash flow forecast into the future.

Chris Whitwam
Managing Director - CJW Precision Components.